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Triggers automate an action as soon as an item is confirmed at the register, without extra manual steps.

In Cash register → Manage, expand the item (chevron) → Triggers block:

• Associated action: first action (e.g. Add a subscription, Debit a subscription, Book/Register, Add a customer badge, Link to a customer). Option fields depend on the selected action.
• … then: second action, e.g. Set up a payment — the payment window opens automatically after ticket confirmation (no need for Multi… on a recurring subscription; see Set up recurring payment for a register subscription).

A customer often must be selected at the register before sale when the action involves a subscription, badge or recurring payment.

Full guide: Configure cash register items. Member subscriptions: Set up and sell a subscription at the register.

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A member subscription (plan, session card, access pass…) is configured in the cash item list, then sold or debited from the register or customer record. This is not your Activiteez subscription (GO, PRO, etc.): see Subscribe, suspend and reactivate your account.

1. Open Preferences → Categories, Bookings, Notifications (or Cash register → Manage) → Cash item list → list….
2. Add a row: label, price, check Active to show it at the register.
3. Expand the chevron → Triggers block → Associated action: Add a subscription. Enter the plan name, initial credit (blank = unlimited), validity in days or a date, and an optional constraint.
4. Save the list.

To assign a subscription: sell the item in Cash register (customer selected on the left) or click + Abo from Customers → Account list. To use a credit: Debit Abo at the register, or an item with Debit a subscription. For recurring SEPA direct debit: configure recurrence and … then → Set up a payment on the item — see Set up recurring payment for a register subscription.

Step-by-step guide: Set up and sell a subscription at the register. Trigger details: What are triggers on a cash register item?.

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Start by confirming you are dealing with the correct customer record (name, email) and ask for proof of payment: is it a real payment confirmation (receipt, Stripe confirmation email, bank statement showing a completed debit) or only a copy of an attempt (intermediate page, authorization not finalized)?

1. Is there a payment on the customer’s account?

Open Finances → Customer’s entries…, enter the customer’s name, then Analyze.

• Check the account balance: is it zero or positive (customer credit)?
• Look for a payment line matching the amount and date the customer reported.

Payment is recorded in Activiteez, but not linked to the ticket

This can happen if payment arrived after the option expired, if the activity was changed or cancelled between the start of the booking and payment completion, or if the ticket remained pending payment.

If the booking is still visible (status “to confirm” or “pending payment”):

1. Open the ticket from the activity’s participant list.
2. Ticket menu → Confirm ticket.
3. Then Pay ticket … by debiting the account to link the payment already recorded on the customer account to the ticket.

If the booking no longer appears on the activity:

1. In the participant list, check Deleted (box next to the name search) to show deleted bookings.
2. Otherwise, find the line in Finances → Customer’s entries… → Analyze, filter Trash if needed.
3. Line menu → Restore or Restore to activity.
4. Confirm the ticket (Confirm ticket), then Pay ticket … by debiting the account if the customer balance allows it.

For the Finances workflow in detail: Invoice a customer’s entries.

2. No payment entry in Activiteez

Check directly on dashboard.stripe.com (Stripe account connected to Activiteez) whether the payment succeeded.

• Stripe payment OK, no Activiteez entry: payment was not recorded in Activiteez — contact support with the Stripe payment ID (Payment intent or Charge).
• Payment missing or failed on Stripe: the customer was not debited; the “confirmation” they show may be only an attempt. Ask them to complete the booking flow again, or settle manually according to your process.

For SEPA direct debits (debit visible to the customer before final confirmation), see also How do I know if my customer was debited via Stripe SEPA?.

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Use the Language field (language of emails with customer):

1. On the customer record — open Customers, select the contact, choose the communication language from the list offered, then save.
2. When booking — from Schedule, at the top of the booking form, select Language before confirming.

The value is stored on the customer and on the booking. Emails (confirmation, cancellation, payment…) and ticket links sent to that contact follow this preference. If no language is set, the account default language is used.

Mini-site and widget interface labels (buttons, menus) separately follow the visit language (lang URL parameter or browser).

Step-by-step guide: Manage customer communication language.

To translate activity titles and descriptions: Translate activities and account content.

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Two areas to translate:

Activities — edit from Schedule, switch language via the selector at the top right: title, description, location, messages and booking labels. Save the activity.

Account (mini-site / widget) — Settings → General tab, same language selector: Description (business), Website and Terms & conditions (company info). Save settings.

Visitors see the translated version if the URL includes the matching lang parameter, if the mini-site language menu is set to that language, or if the browser is configured accordingly. Otherwise the account default language is shown; untranslated fields also fall back to that language.

Guides: Translate activities and account content and Embed Activiteez on your website.

Customer email language: How do I manage communication language for a customer?.

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Yes. Language applies at three levels: customer communication, visit interface, and content you publish.

Communication language (emails and tickets)

Set a preferred language on the customer record or when booking (Language field, from the languages offered). Emails and ticket links sent to that contact use this language. With no explicit choice: account default language.

→ How do I manage communication language for a customer? · Detailed guide

Public pages and booking

On the mini-site, an embedded widget, or a booking flow, generic application labels depend on:

• a language parameter in the URL (lang code, choice may be remembered — e.g. ?lang=en);
• otherwise the browser setting, with the default language if no recognized language is offered.

Translated content (activities and account)

• Activities: language selector in activity editing (title, description, location, messages, labels, forms…).
• Account: Settings → General — business description, website, and terms for the mini-site and embeds on your site.

→ How do I translate activities and some settings for embedded widgets? · Detailed guide

Element	Role
Customer record / booking — Language	Personalized emails and tickets
Visit (URL / browser)	Multilingual interface and generic labels
Activity — multilingual editing	Bookable offering text
Settings — General	Account description, website, terms

If a translation is missing for a given language, the system generally falls back to the default language.

To create an activity: Create your first activity.

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