Account & users
User account (personal login) and Activiteez account (professional workspace): understand the difference, multiple access, and roles.
Activiteez distinguishes two levels you should not confuse: your login identity and the professional workspace where you work.
User account and Activiteez account
User account — this is your personal login (email address and password) to sign in to Activiteez. It does not represent a company: it is only used to open a session and access the Activiteez accounts you are allowed to use.
Activiteez account — this is an organization’s workspace that uses Activiteez to organize its activities and run its business: scheduling, bookings, customers, point of sale, invoicing, business settings, Activiteez subscription, etc. This is the “account” in the business sense (your school, guide agency, sports organization…).
When you sign in, you choose which Activiteez account to open. One user account can access several Activiteez accounts — for example if you work with two organizations, if you instruct for one agency and act as an agent for another, or if you run your own business and also work with a partner.
Customers also have a user account
A customer of a professional using Activiteez also has a user account: they create it from the mobile app to book, track registrations, and manage their information. When they book or register with a provider, their user account is linked to a customer record in that professional’s address book — that record centralizes their bookings, payments, and contact details on the organization side, even if they do not have an “Activiteez account” in the professional-workspace sense.
They thus access the provider’s services (activities, bookings, payments depending on the pro’s settings). For any question about a booking or payment, the professional they chose should answer first — not Activiteez support (see the Get started section).
Who does what on an Activiteez account?
On the same Activiteez account, several people can work with their own user account, each with a role and limited permissions:
- Main account: owner of the organization, global settings and Activiteez billing.
- Secondary logins: internal staff (front desk, admin, accounting…) with adjustable rights on that account.
- Agents: external accounts authorized to place bookings for the organization (see also Partners & agents).
- Instructors / resources: people assigned on the calendar; they manage their availability and view assigned activities.
A clear split of roles avoids booking mistakes, unauthorized exports, and day-to-day blockers. See the FAQ secondary login, agent, and instructor/resource.
What you will find in this section
The guides and FAQs here explain how to manage your user account (login, password, access to one or more workspaces) and your Activiteez account(s) (paid or free plan, activation, structure-related settings). You will also find how to administer partner accounts — agents, instructors, secondary logins — and customer and member records in the address book: permissions, access reset, role distribution, and good practices so each person has only the access they need.
All guides
- Subscribe, suspend, and reactivate your account
Beginner 3 min
Frequently asked questions
The steps depend on how you usually sign in to Activiteez.
You use Google, Facebook, or Apple
If your account was created with or is linked to Google, Facebook, or Apple, you do not have an Activiteez password to remember. On the login page, click Sign in with Google, Sign in with Apple, or Sign in with Facebook, using the same email address as on your account (for Apple, the email may be hidden by Apple — use the one linked to your Activiteez account).
You sign in with email and password
- Open the login page.
- Click Forgot password.
- Enter the email address of your Activiteez user account (the one shown at the top right once signed in).
- Check your inbox: if an account is linked to that address, you receive an email with a sign-in link and a temporary password (also check spam).
- Sign in with that email and temporary password, or follow the link in the email.
No email received? Check spam/junk first. If you still do not see it, make sure you entered your Activiteez user account email (shown at the top right when signed in, or used when creating the account) — not another address.
After signing in: choose a personal password
The password received by email is temporary. For your security, replace it as soon as possible:
- Once signed in, click your email address at the top right.
- Choose Change my password (My account page).
- Enter a new password and confirm it.
Still stuck?
Wait a few minutes, then try again and double-check the email spelling. If the problem persists, contact support with your organization name and user account email (see How do I contact support?).
On an Activiteez account (school, agency, organization…), several people can work with their own user account. Depending on their role, they manage the whole account, only part of it, or act from their own workspace. Here are the four most common profiles.
Main login
This is the holder of the organization’s Activiteez account: the one who subscribes to the plan and configures the workspace. They have full rights — scheduling, bookings, customers, finances, preferences, reports, etc. — with no restriction. They add and configure secondary logins, agents, and instructors/resources.
On a Go account, only the main login can be used: secondary logins have no access. On Pro and Business, the other roles below are available according to what the main login grants them.
Secondary login
Internal staff member (front desk, admin, accounting, management…). Added under Preferences → Secondary logins (first tab) and signs in with their own Activiteez user account to access the same workspace as the main login — but with limited rights, set line by line by the main login.
For each secondary login, you can configure four access blocks:
| Block | Options |
|---|---|
| Scheduling | No access · Booking (book only) · Schedule, Book (schedule and book) |
| Finances | No access · Read · Read and write · Accounting (accounting and refunds) |
| Customers | Read · Read, edit · Read, edit, create |
| Preferences | No access · Reports only · Administration (account settings) |
A secondary login only sees and can do what is enabled for them: front desk may have booking only, accounting may have finances in Accounting mode, a manager may have reports without changing preferences. Only the main login can change these rights and has full access by default.
Agent
External account (or partner) designated to place bookings on your activities — reseller, tourist office, hotel, another organization… They do not run your account: they book on activities you open in partner/agent mode.
Requirements:
- the person has an Activiteez user account (agent / Go agent account);
- they accept being your agent in their preferences;
- each activity must allow registration in partner mode.
You can limit an agent to certain activity categories, or allow them to create activities from your templates. See Partners & agents and the guide Designate a partner or booking agent.
Instructor / resource
Person assigned on the schedule (instructor, guide, vehicle, room…). They work from their own Activiteez account (free): view assigned activities, see registration details, set availability and unavailability.
For your organization to see their free slots, the instructor must designate you as their agent on their profile (shared scheduling between accounts). This is neither a secondary login nor a booking agent: they do not configure your account and do not sell on your behalf.
In short: the main login has full rights; the secondary login works in your workspace with targeted permissions; the agent books for you; the instructor/resource manages their schedule and availability.
To contact support, it is best to go through your Activiteez client account. This channel helps our team process your request faster and keeps your support history in one place.
You can access your account
- Sign in on Activiteez.
- Select an Activiteez account.
- Go to the Help menu -> Contact Activiteez support.
- Select the topic.
- Write your message.
You cannot access your account
If you cannot access your account (forgotten password, locked account, etc.), email support [at] activiteez.com and include your business name and the email address linked to your account.
Creating an Activiteez account depends on your profile. Access to the platform to organize activities (professional accounts) is by invitation only: it is not a self-service signup flow — the Activiteez team creates the account after you get in touch.
You are an individual (end customer)
As an individual (end customer), you create your account from the Activiteez mobile app:
- Download the app from the App Store or Google Play.
- Open the app and follow the on-screen registration steps.
- Once your account is created, the app lets you find providers who use Activiteez and publish activities for online booking. You can book, view your bookings, and manage your personal information.
You are a professional
If you are a guide agency, instructor, sports organization, or any other professional who wants to manage activities on Activiteez, you cannot create the account yourself. Setup always goes through a demo with the Activiteez team:
- Request a demo using the online form.
- The team gets back to you to schedule a demo tailored to your business.
- After the demo, if Activiteez fits your needs, the team creates your account and helps you get started.
You can then try all features free for one month, with no commitment.
