Subscribe, suspend, and reactivate your account
Activate, suspend, or reactivate your Activiteez account subscription from general preferences: Activate or Suspend my subscription buttons.
Beginner 3 min
Account & users
User account (personal login) and Activiteez account (professional workspace): understand the difference, multiple access, and roles.
Activiteez distinguishes two levels you should not confuse: your login identity and the professional workspace where you work.
User account and Activiteez account
User account — this is your personal login (email address and password) to sign in to Activiteez. It does not represent a company: it is only used to open a session and access the Activiteez accounts you are allowed to use.
Activiteez account — this is an organization’s workspace that uses Activiteez to organize its activities and run its business: scheduling, bookings, customers, point of sale, invoicing, business settings, Activiteez subscription, etc. This is the “account” in the business sense (your school, guide agency, sports organization…).
When you sign in, you choose which Activiteez account to open. One user account can access several Activiteez accounts — for example if you work with two organizations, if you instruct for one agency and act as an agent for another, or if you run your own business and also work with a partner.
Customers also have a user account
A customer of a professional using Activiteez also has a user account: they create it from the mobile app to book, track registrations, and manage their information. When they book or register with a provider, their user account is linked to a customer record in that professional’s address book — that record centralizes their bookings, payments, and contact details on the organization side, even if they do not have an “Activiteez account” in the professional-workspace sense.
They thus access the provider’s services (activities, bookings, payments depending on the pro’s settings). For any question about a booking or payment, the professional they chose should answer first — not Activiteez support (see the Get started section).
Who does what on an Activiteez account?
On the same Activiteez account, several people can work with their own user account, each with a role and limited permissions:
- Main account: owner of the organization, global settings and Activiteez billing.
- Secondary logins: internal staff (front desk, admin, accounting…) with adjustable rights on that account.
- Agents: external accounts authorized to place bookings for the organization (see also Partners & agents).
- Instructors / resources: people assigned on the calendar; they manage their availability and view assigned activities.
A clear split of roles avoids booking mistakes, unauthorized exports, and day-to-day blockers. See the FAQ secondary login, agent, and instructor/resource.
What you will find in this section
The guides and FAQs here explain how to manage your user account (login, password, access to one or more workspaces) and your Activiteez account(s) (paid or free plan, activation, structure-related settings). You will also find how to administer partner accounts — agents, instructors, secondary logins — and customer and member records in the address book: permissions, access reset, role distribution, and good practices so each person has only the access they need.
Start here
Configure Brevo or Mailjet and sync contacts
Connect Brevo or Mailjet via CRM settings: API key, lists at registration (activity triggers) or export from a customer report. This guide covers Brevo; Mailjet works the same way with public key and secret.
Intermediate 15 min
All guides
- Subscribe, suspend, and reactivate your account Beginner 3 min
- Configure Brevo or Mailjet and sync contacts Intermediate 15 min
- Manage customer communication language Beginner 10 min
Frequently asked questions
Use the Language field (language of emails with customer):
- On the customer record — open Customers, select the contact, choose the communication language from the list offered, then save.
- When booking — from Schedule, at the top of the booking form, select Language before confirming.
The value is stored on the customer and on the booking. Emails (confirmation, cancellation, payment…) and ticket links sent to that contact follow this preference. If no language is set, the account default language is used.
Mini-site and widget interface labels (buttons, menus) separately follow the visit language (lang URL parameter or browser).
Step-by-step guide: Manage customer communication language.
To translate activity titles and descriptions: Translate activities and account content.
Yes. Language applies at three levels: customer communication, visit interface, and content you publish.
Communication language (emails and tickets)
Set a preferred language on the customer record or when booking (Language field, from the languages offered). Emails and ticket links sent to that contact use this language. With no explicit choice: account default language.
→ How do I manage communication language for a customer? · Detailed guide
Public pages and booking
On the mini-site, an embedded widget, or a booking flow, generic application labels depend on:
- a language parameter in the URL (
langcode, choice may be remembered — e.g.?lang=en); - otherwise the browser setting, with the default language if no recognized language is offered.
Translated content (activities and account)
- Activities: language selector in activity editing (title, description, location, messages, labels, forms…).
- Account: Settings → General — business description, website, and terms for the mini-site and embeds on your site.
→ How do I translate activities and some settings for embedded widgets? · Detailed guide
| Element | Role |
|---|---|
| Customer record / booking — Language | Personalized emails and tickets |
| Visit (URL / browser) | Multilingual interface and generic labels |
| Activity — multilingual editing | Bookable offering text |
| Settings — General | Account description, website, terms |
If a translation is missing for a given language, the system generally falls back to the default language.
To create an activity: Create your first activity.
The steps depend on how you usually sign in to Activiteez.
You use Google, Facebook, or Apple
If your account was created with or is linked to Google, Facebook, or Apple, you do not have an Activiteez password to remember. On the login page, click Sign in with Google, Sign in with Apple, or Sign in with Facebook, using the same email address as on your account (for Apple, the email may be hidden by Apple — use the one linked to your Activiteez account).
You sign in with email and password
- Open the login page.
- Click Forgot password.
- Enter the email address of your Activiteez user account (the one shown at the top right once signed in).
- Check your inbox: if an account is linked to that address, you receive an email with a sign-in link and a temporary password (also check spam).
- Sign in with that email and temporary password, or follow the link in the email.
No email received? Check spam/junk first. If you still do not see it, make sure you entered your Activiteez user account email (shown at the top right when signed in, or used when creating the account) — not another address.
After signing in: choose a personal password
The password received by email is temporary. For your security, replace it as soon as possible:
- Once signed in, click your email address at the top right.
- Choose Change my password (My account page).
- Enter a new password and confirm it.
Still stuck?
Wait a few minutes, then try again and double-check the email spelling. If the problem persists, contact support with your organization name and user account email (see How do I contact support?).
On an Activiteez account (school, agency, organization…), several people can work with their own user account. Depending on their role, they manage the whole account, only part of it, or act from their own workspace. Here are the four most common profiles.
Main login
This is the holder of the organization’s Activiteez account: the one who subscribes to the plan and configures the workspace. They have full rights — scheduling, bookings, customers, finances, preferences, reports, etc. — with no restriction. They add and configure secondary logins, agents, and instructors/resources.
On a Go account, only the main login can be used: secondary logins have no access. On Pro and Business, the other roles below are available according to what the main login grants them.
Secondary login
Internal staff member (front desk, admin, accounting, management…). Added under Preferences → Secondary logins (first tab) and signs in with their own Activiteez user account to access the same workspace as the main login — but with limited rights, set line by line by the main login.
For each secondary login, you can configure four access blocks:
| Block | Options |
|---|---|
| Scheduling | No access · Booking (book only) · Schedule, Book (schedule and book) |
| Finances | No access · Read · Read and write · Accounting (accounting and refunds) |
| Customers | Read · Read, edit · Read, edit, create |
| Preferences | No access · Reports only · Administration (account settings) |
A secondary login only sees and can do what is enabled for them: front desk may have booking only, accounting may have finances in Accounting mode, a manager may have reports without changing preferences. Only the main login can change these rights and has full access by default.
Agent
External account (or partner) designated to place bookings on your activities — reseller, tourist office, hotel, another organization… They do not run your account: they book on activities you open in partner/agent mode.
Requirements:
- the person has an Activiteez user account (agent / Go agent account);
- they accept being your agent in their preferences;
- each activity must allow registration in partner mode.
You can limit an agent to certain activity categories, or allow them to create activities from your templates. See Partners & agents and the guide Designate a partner or booking agent.
Instructor / resource
Person assigned on the schedule (instructor, guide, vehicle, room…). They work from their own Activiteez account (free): view assigned activities, see registration details, set availability and unavailability.
For your organization to see their free slots, the instructor must designate you as their agent on their profile (shared scheduling between accounts). This is neither a secondary login nor a booking agent: they do not configure your account and do not sell on your behalf.
In short: the main login has full rights; the secondary login works in your workspace with targeted permissions; the agent books for you; the instructor/resource manages their schedule and availability.
To contact support, it is best to go through your Activiteez client account. This channel helps our team process your request faster and keeps your support history in one place.
You can access your account
- Sign in on Activiteez.
- Select an Activiteez account.
- Go to the Help menu -> Contact Activiteez support.
- Select the topic.
- Write your message.
You cannot access your account
If you cannot access your account (forgotten password, locked account, etc.), email support [at] activiteez.com and include your business name and the email address linked to your account.
