Account & users

What if I forgot my password?

The steps depend on how you usually sign in to Activiteez.

You use Google, Facebook, or Apple

If your account was created with or is linked to Google, Facebook, or Apple, you do not have an Activiteez password to remember. On the login page, click Sign in with Google, Sign in with Apple, or Sign in with Facebook, using the same email address as on your account (for Apple, the email may be hidden by Apple — use the one linked to your Activiteez account).

You sign in with email and password

1. Open the login page.
2. Click Forgot password.
3. Enter the email address of your Activiteez user account (the one shown at the top right once signed in).
4. Check your inbox: if an account is linked to that address, you receive an email with a sign-in link and a temporary password (also check spam).
5. Sign in with that email and temporary password, or follow the link in the email.

No email received? Check spam/junk first. If you still do not see it, make sure you entered your Activiteez user account email (shown at the top right when signed in, or used when creating the account) — not another address.

After signing in: choose a personal password

The password received by email is temporary. For your security, replace it as soon as possible:

1. Once signed in, click your email address at the top right.
2. Choose Change my password (My account page).
3. Enter a new password and confirm it.

Still stuck?

Wait a few minutes, then try again and double-check the email spelling. If the problem persists, contact support with your organization name and user account email (see How do I contact support?).

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