Point of sale
How do I review and correct variances on cash register positions?
In Cash register → Cash register positions, the software compares the count (opening or closing) with the calculated position from recorded receipts. A non-zero variance means something needs investigation before you correct it.
Review the variance
- Open Cash register → Cash register positions and set the period.
- Browse the table by payment method: find opening or closing lines with a variance (warning or danger).
- Hover the variance for the explanation (too much or too little vs the calculation).
- Click the pencil button (Write permission required): Activiteez lists the matching cases; pick the most likely cause.
An open register must be available to post a correction entry.
Possible cases and how to correct
1. Closing — count is correct, calculated position is wrong
The closing count is right, but the running total of entries does not match.
→ Post a correction entry (exceptional P&L) (accounts 658 / 758).
2. Closing — count amount is wrong
Counting or entry error at closing.
→ Correct the count amount (edit the closing entry), rather than hiding the gap with a correction entry.
3. Opening — entries since the last closing
Sales or movements exist between the last closing and the opening.
→ Correct the opening position, or Post a correction entry before the opening (keep the count and record a transaction just before it).
4. Opening ≠ last closing, with no entry in between
A direct gap between closing and reopening: a sale, transaction or booking may have been forgotten.
→ Post a correction entry (exceptional P&L); otherwise Correct the opening count amount.
5. Variance ≥ €50 (opening or closing)
First check for an unrecorded safe deposit or safe withdrawal.
→ If yes: record the safe movement; otherwise continue with cases 1–4.
After correcting
- Review and save in the transaction editor.
- To list corrections already posted: Period corrections button.
- Refresh the report: only later counts reflect the correction.
Decision tree: What are the most common cash register position errors?. Technical procedure: Correct a count variance. Report reading: Review cash register positions.
