Choose a booking mode
Configure one or more modes in each activity's « Pricing, Bookings » tab: online payment, open to all, members, password, or partners.
Beginner 10 min
Bookings
Booking modes, online booking, counter, agents, and gift vouchers — the full customer journey before payment.
A booking is first and foremost a registration on an activity: the customer (or your team) reserves a slot, a place, or an offering you defined on the calendar. In everyday language people sometimes say order; in Activiteez, the unit that groups these registrations is called the ticket.
The ticket: basis of every booking
The ticket is the unique identifier for one or more bookings on your Activiteez account. It is the backbone of the booking journey: every registration is attached to a ticket, whether the booking was made online, at the counter, or by an agent.
One ticket can group several bookings across several activities — for example a morning course and an afternoon rental for the same person, or several registrations for a group. You add slots to the ticket as you go (“Add to ticket” rather than “Book” alone); once the ticket is complete, you can take payment or invoice according to your settings.
Do not confuse this booking ticket with the cash register receipt (fiscal ticket): the first organizes registrations; the second belongs to certified payment recording, described in the Point of sale section.
Who books, and how?
A booking can be created by several actors:
- the customer (website, mobile app, depending on your registration modes);
- you or a member of your team (front desk, counter, back office);
- an agent or external partner authorized to book on your account.
Depending on the activity, you configure one or more booking modes (open to all, members, partners, card payment, password, etc.): the customer or operator chooses the right mode at registration. See the guide Choose a booking mode.
Form and completion
During booking, the customer can fill in a customizable form (contact details, business questions, attachments as needed). If the place was taken at the counter without an on-site form, the customer can often complete details later online — useful for quick front-desk service while keeping a complete record.
What you will find in this section
The guides and FAQs here cover the full booking journey: registration modes, online or counter booking, agents and partners, multi-activity tickets, forms, and gift vouchers. Payment, invoicing, and the NF525 cash register receipt are covered in Point of sale once the booking ticket is ready.
Start here
All guides
- Choose a booking mode
Beginner 10 min
Frequently asked questions
To let clients complete the registration form for a booking taken at the counter, send them the supplementary fields form by email from the booking.
A step-by-step walkthrough is available in this tutorial video: https://youtu.be/Ihq0HOpJhSg.
To let clients book directly:
- Edit the activity.
- Open the Pricing, Bookings tab.
- Enable at least one of the following:
- Online payment
- Open to all (with or without email validation, depending on the sub-mode)
- Subscribers
- Password
- Save.
To pick the mode that fits your activity, see the guide Choose a booking mode.
To enable online payment on an activity:
- Edit the activity (or create a new one).
- Open the Pricing, Bookings tab.
- Check Online payment, then set the price and amount due (deposit or full amount).
- Save your changes.
Prerequisite: a Stripe account connected in your preferences — see the guide Enable online payment. For booking modes in detail, see Choose a booking mode.
To place several bookings on one ticket, use Add to ticket instead of Book for each additional activity.
A step-by-step video walkthrough is available here: https://youtu.be/T6DqaryGhK0.
If an agent or partner cannot see your activity or complete a booking, verify these three conditions (all three must be met):
1. The activity allows partner mode
- Edit the activity → Pricing, Bookings tab.
- Enable Partners, then save.
Without this option, even a correctly configured agent cannot register on that activity.
2. The agent is linked to your account
- Settings → Partners, or Book → My partners.
- Confirm the person is in your list and has a valid Activiteez account (free) with working credentials.
- If you limited the partner’s scope, check that the activity’s category is allowed in their activity list.
3. The partner has accepted the collaboration
- On their Activiteez account, they must have checked you Active in their agent/partner list.
- Without that confirmation, the link stays inactive on both sides.
For initial setup (account creation, commissions), see the guide Designate a booking partner or agent. For booking modes in detail, see Choose a booking mode.
