Choose a booking mode
Configure one or more modes in each activity's « Pricing, Bookings » tab: online payment, open to all, members, password, or partners.
Beginner 10 min
Bookings
Booking modes, online booking, counter, agents, and gift vouchers — the full customer journey before payment.
A booking is first and foremost a registration on an activity: the customer (or your team) reserves a slot, a place, or an offering you defined on the calendar. In everyday language people sometimes say order; in Activiteez, the unit that groups these registrations is called the ticket.
The ticket: basis of every booking
The ticket is the unique identifier for one or more bookings on your Activiteez account. It is the backbone of the booking journey: every registration is attached to a ticket, whether the booking was made online, at the counter, or by an agent.
One ticket can group several bookings across several activities — for example a morning course and an afternoon rental for the same person, or several registrations for a group. You add slots to the ticket as you go (“Add to ticket” rather than “Book” alone); once the ticket is complete, you can take payment or invoice according to your settings.
Do not confuse this booking ticket with the cash register receipt (fiscal ticket): the first organizes registrations; the second belongs to certified payment recording, described in the Point of sale section.
Who books, and how?
A booking can be created by several actors:
- the customer (website, mobile app, depending on your registration modes);
- you or a member of your team (front desk, counter, back office);
- an agent or external partner authorized to book on your account.
Depending on the activity, you configure one or more booking modes (open to all, members, partners, card payment, password, etc.): the customer or operator chooses the right mode at registration. See the guide Choose a booking mode.
Form and completion
During booking, the customer can fill in a customizable form (contact details, business questions, attachments as needed). If the place was taken at the counter without an on-site form, the customer can often complete details later online — useful for quick front-desk service while keeping a complete record.
What you will find in this section
The guides and FAQs here cover the full booking journey: registration modes, online or counter booking, agents and partners, multi-activity tickets, forms, and gift vouchers. Payment, invoicing, and the NF525 cash register receipt are covered in Point of sale once the booking ticket is ready.
Start here
All guides
- Choose a booking mode Beginner 10 min
Frequently asked questions
Start by confirming you are dealing with the correct customer record (name, email) and ask for proof of payment: is it a real payment confirmation (receipt, Stripe confirmation email, bank statement showing a completed debit) or only a copy of an attempt (intermediate page, authorization not finalized)?
1. Is there a payment on the customer’s account?
Open Finances → Customer’s entries…, enter the customer’s name, then Analyze.
- Check the account balance: is it zero or positive (customer credit)?
- Look for a payment line matching the amount and date the customer reported.
Payment is recorded in Activiteez, but not linked to the ticket
This can happen if payment arrived after the option expired, if the activity was changed or cancelled between the start of the booking and payment completion, or if the ticket remained pending payment.
If the booking is still visible (status “to confirm” or “pending payment”):
- Open the ticket from the activity’s participant list.
- Ticket menu → Confirm ticket.
- Then Pay ticket … by debiting the account to link the payment already recorded on the customer account to the ticket.
If the booking no longer appears on the activity:
- In the participant list, check Deleted (box next to the name search) to show deleted bookings.
- Otherwise, find the line in Finances → Customer’s entries… → Analyze, filter Trash if needed.
- Line menu → Restore or Restore to activity.
- Confirm the ticket (Confirm ticket), then Pay ticket … by debiting the account if the customer balance allows it.
For the Finances workflow in detail: Invoice a customer’s entries.
2. No payment entry in Activiteez
Check directly on dashboard.stripe.com (Stripe account connected to Activiteez) whether the payment succeeded.
- Stripe payment OK, no Activiteez entry: payment was not recorded in Activiteez — contact support with the Stripe payment ID (Payment intent or Charge).
- Payment missing or failed on Stripe: the customer was not debited; the “confirmation” they show may be only an attempt. Ask them to complete the booking flow again, or settle manually according to your process.
For SEPA direct debits (debit visible to the customer before final confirmation), see also How do I know if my customer was debited via Stripe SEPA?.
To let clients complete the registration form for a booking taken at the counter, send them the supplementary fields form by email from the booking.
A step-by-step walkthrough is available in this tutorial video: https://youtu.be/Ihq0HOpJhSg.
To let clients book directly:
- Edit the activity.
- Open the Pricing, Bookings tab.
- Enable at least one of the following:
- Online payment
- Open to all (with or without email validation, depending on the sub-mode)
- Subscribers
- Password
- Save.
To pick the mode that fits your activity, see the guide Choose a booking mode.
To enable online payment on an activity:
- Edit the activity (or create a new one).
- Open the Pricing, Bookings tab.
- Check Online payment, then set the price and amount due (deposit or full amount).
- Save your changes.
Prerequisite: a Stripe account connected in your preferences — see the guide Enable online payment. For booking modes in detail, see Choose a booking mode.
To place several bookings on one ticket, use Add to ticket instead of Book for each additional activity.
A step-by-step video walkthrough is available here: https://youtu.be/T6DqaryGhK0.
