Payments & invoicing

How do I request a refund for an online payment?

To request a refund for an online payment:

1. Open the activity concerned.
2. Open the participant list.
3. If a participant paid by card, an orange icon appears to the left of their name.
4. Click that icon to start the refund request.

The refund is processed by Activiteez via PayPal. For enabling online payments on activities, see the guide Enable online payment.

Guides: Payments & invoicing →