Account & users

How do I manage communication language for a customer?

Use the Language field (language of emails with customer):

1. On the customer record — open Customers, select the contact, choose the communication language from the list offered, then save.
2. When booking — from Schedule, at the top of the booking form, select Language before confirming.

The value is stored on the customer and on the booking. Emails (confirmation, cancellation, payment…) and ticket links sent to that contact follow this preference. If no language is set, the account default language is used.

Mini-site and widget interface labels (buttons, menus) separately follow the visit language (lang URL parameter or browser).

Step-by-step guide: Manage customer communication language.

To translate activity titles and descriptions: Translate activities and account content.

Guides: Account & users →