Payments & invoicing
How do I know if my customer was debited via Stripe SEPA?
Stripe SEPA direct debit is deferred: the customer may see the debit on their account before Stripe definitively confirms payment. Activiteez reflects these stages in entries, the ticket, and Stripe notifications.
Setup (reminder)
- Enable Stripe online payment and check SEPA direct debit in account preferences if you offer automatic debits.
- Enable SEPA Direct Debit in the connected account’s Stripe Dashboard.
- The customer chooses SEPA, enters IBAN and name, and accepts the Stripe mandate.
Read statuses in Activiteez
On entries (“Collected” column), an exclamation mark signals pending payment:
| Indicator | Meaning |
|---|---|
| Orange / yellow exclamation | Payment requested or in progress; debit not confirmed by Stripe |
| Green exclamation | Customer debited by their bank, but Stripe has not yet received funds (“payment made but not yet transferred by the customer’s bank”) |
| No exclamation, booking confirmed | Stripe confirmed payment (succeeded); entry confirmed |
| Check Stripe status (on ticket) | Detail: authorized amount, captured amount, receipt |
In short: green does not mean “collected by you”, but “debited from customer, in transit to Stripe”.
Timelines and failures
Stripe recommends waiting at least 6 business days before treating a SEPA debit as final. On bank refusal (charge.failed), Activiteez creates a reminder line and clears pending entries. On dispute, you receive a notification and adjustment entries.
Use Check Stripe status or the Stripe Dashboard for detail. Reference: Stripe docs — SEPA Direct Debit.
