Account & users
Can customers be managed in different languages?
Yes. Language applies at three levels: customer communication, visit interface, and content you publish.
Communication language (emails and tickets)
Set a preferred language on the customer record or when booking (Language field, from the languages offered). Emails and ticket links sent to that contact use this language. With no explicit choice: account default language.
→ How do I manage communication language for a customer? · Detailed guide
Public pages and booking
On the mini-site, an embedded widget, or a booking flow, generic application labels depend on:
- a language parameter in the URL (
langcode, choice may be remembered — e.g.?lang=en); - otherwise the browser setting, with the default language if no recognized language is offered.
Translated content (activities and account)
- Activities: language selector in activity editing (title, description, location, messages, labels, forms…).
- Account: Settings → General — business description, website, and terms for the mini-site and embeds on your site.
→ How do I translate activities and some settings for embedded widgets? · Detailed guide
| Element | Role |
|---|---|
| Customer record / booking — Language | Personalized emails and tickets |
| Visit (URL / browser) | Multilingual interface and generic labels |
| Activity — multilingual editing | Bookable offering text |
| Settings — General | Account description, website, terms |
If a translation is missing for a given language, the system generally falls back to the default language.
To create an activity: Create your first activity.
